FAQ and Instructions:

1. How do I listen to a song? There are two columns on most artist pages,

    

   1. Dialup, this is for slower connections. If you have regular 56k dialup you may experience some breaks in the audio. The other column is labeled
   2. Cable. This link is for Broadband users with cable or some form of high speed internet connection. Click the button under the appropriate column heading. Your default audio player will open and it  will start to play as the audio begins to stream from our server.

   On some computers you may have to right click the link and select save target as, then save the file to your desktop. Once the completed you can usually click open and it will play or alternatively you can click the file on your desktop.

    

2. What file type should I download? There are several media players available. Most will play mp3 files. mp3 files are compressed files and much smaller then wav, wma files. Some audio quality is lost but not much. For the average Joe mp3  should be fine. Anyone seriously interested in hi quality audio will know what format he wants. On some files we may offer Real Audio files "RM" so the three file types we try to offer on a song is:

    

   1. MP3 - MP3 is short for MPEG1 Layer 3. It ought to stand for Most Popular (version) 3. Due to it's compressed format 11:1 it downloads about 10 times faster and therefore is the most popular. but there is loss of audio quality from the orginal version of a song which is almost always a WAV file when recorded at the studio.
   2. WAV - Windows standard audio file type WAV is short for Waveform as in sound wave. it is audio in the raw with no compression or pre-processing and therefore no audio quality is lost from the original.
   3. RM - Real Media file used by the "Real Media Player" also by "WinAmp"

    

3. How do I download / purchase music files? To download a music file first determine which file type you want. If your not sure I recommend the MP3 file type. It will play in most music players and even on some DVD players and in some car stereo CD players. However most of the older car stereo CD players play WAV files. Wav files are much larger then MP3 files and take can take up to 10 times longer to download. Once you have decided which file type you want, follow these simple instructions.

    

   1. Click the "Add Song" link for the song and file type in their respective file type column. The link will take you to a Product verification page where you may chose one of two options.

       

      1. Add the song to your shopping cart - Verify that it is the song you want and the correct file type. if so click "add to cart" if it is not the correct file or you change your mind

          

         1. Click "check out" and you will be taken to your shopping cart where you will have the choice to just continue shopping if your cart is empty. If it is not empty you will have four choices.

             

            1. Adjust quantity
            2. Remove items
            3. Continue shopping
            4. Complete order

            These are self explanatory and pretty straight forward to use. The Continue shopping link brings you back to the artist page you were last at.

             

      2. Check out - You can get to your shipping cart at anytime by clicking on the "Checkout" button. Once at the checkout page you will be able to verify your total order and if it is correct you would proceed by clicking "Complete order"

       

   2. Complete your order - Once at the complete your order page you will be able to verify your order once again and if correct enter your shipping and billing address, phone number and email address. The email address is very important as this is where we will send your receipt with the links to download your songs once you have paid for them. double and triple check to make sure it is correct. 

       

      1. If you have a Coupon or a gift certificate you will enter it on this page.

      Click on continue once you have entered this information. You be taken to a page to verify your billing and shipping information. If there is an error click your browsers back button. If correct click "continue"

       

   3. Pay for your order.

       

      1. Paying for your order via credit card- Once you have clicked "continue" on the billing info page you will be taken to a encrypted and secure page where you will enter your credit card information. This is a secure connection completed via a Merchant Services Internet Authorization Gateway. We do not see your credit card number (only the last 4 digits for verification purposes).
      2. Pay for your order using Pay Pal - If you selected Pay pal as your payment type you will be taken to the Pay Pal website and asked to sign in. Just follow the steps provided by Pay pal. Once you are finished you will be redirected to the Matchbox Records website.

      This should complete your order. Now check your email for a receipt with download links contained in the email. 

       

   4. Actually Downloading your files.

       

      1. Click one of the links in your email. They are clearly labeled. there will be one link for each song you ordered and paid for. Once you click the link your browser may open then a download dialog box will appear.
      2. Click save - you may rename the file is desire and you may choose the location in which your file is downloaded. Most people download to their desktop and move it to a folder later. Me I browse to my music folder and download it there. It is up to you.
      3. Click "OK"  The file download progress dialog box should appear. Once complete you may close the box or if you want to listen to the song click "open". Either way the file should be where you chose it to go.
      4. Repeat Steps 1-3 for each link.
      5. Listen to and enjoy your Music.

       

4. I want the artwork and jewel case, how do I purchase the entire CD? - There is a grey link marked "add album to cart" This link will take you to your shopping cart in a similar way as above. We will get your order along with confirmation of your payment. We will process your order as quickly as possible. Please allow up to 2 weeks for your CD to arrive via regular mail.
5. Can I get the files in another format? If you want a format that isn't listed here, send an email to the address above and specify the file type and any variables. i.e. mp3 192 kps etc.
6. What happens if the links in my email don't work? You will get an email with a link to download your song selections. if you don't get this email or it doesn't work properly, again use the link at the top of the page to let us know.
7. Can I get a Refund? All sales are final, we do not issue refunds but we will get you your requested file one way or the other.
8. I have a question not covered here. If you have a question that is not related to downloading files use the following link Contact Us!
9. How do I report a broken or non functioning link on the website? to report a broken link send and email here... Report Broken Link
10. What file types do you offer?
    1. MP3 - should Stand for Most Popular (Version) 3
    2. WAV - Windows Audio
    3. RM - Real Audio files